TDWA Support Center
We're here to help you succeed. Get the assistance you need, when you need it.
Technical Support
Platform Access
First, ensure you are entering the correct username and password. If the issue continues, click "Forgot Password" to reset it. For further assistance, contact support@tdwalearninghub.co.za.
Try clearing your browser cache, switching browsers, or checking your internet connection. If the problem continues, report it to our Technical Support Team.
Ensure your browser is up to date and that you have a stable connection. If the content still doesn't load, contact Technical Support.
Log in to your student portal, navigate to Profile Settings, and update your details. If you cannot edit certain fields, reach out to the support team.
Academic Help
Course Access & Support
Once logged in, go to the My Courses section. You will find all your registered modules, study guides, and learning resources.
Yes. TDWA provides extra academic support through The Dark Warrior Academy Brain Gym. Tutors are available for selected subjects.
Each course includes instructor contact details or communication portals. You can send inquiries directly through the student dashboard.
Yes, upon successful completion of your program and meeting all requirements, you will receive an official TDWA certificate.
Billing Questions
Payments & Refunds
We accept EFT, credit/debit cards, and approved mobile payment platforms. Full details are available during checkout.
Yes, TDWA offers flexible payment plans for selected courses. Contact our Finance Department for installment arrangements.
Payments may take 24–48 hours to process. If it still does not reflect, email proof of payment to finance@tdwalearninghub.co.za.
Refunds follow TDWA's Refund Policy. Refund eligibility depends on the timing of your cancellation and the course type.
General Inquiries
General Information
TDWA offers a variety of programs across multiple disciplines, including academic support, digital skills training, and professional development.
Visit our website's Apply Now page. You can apply online or download the offline application form.
Yes, TDWA provides financial assistance options for qualifying students. Details are available in the Financial Aid section.
You can reach us through our official email addresses, contact forms on the website, or our social media platforms.
Submit a Support Ticket Maintenance
What happens next?
Ticket Received
You'll receive a confirmation email with ticket number
Assignment
Your ticket is assigned to the appropriate support agent
Resolution
We work on your issue and provide regular updates
Follow-up
We ensure your issue is completely resolved